Thank you for shopping with Homeseliy! We aim to provide fast and reliable shipping to ensure your orders arrive as quickly as possible. Please take a moment to read our Shipping Policy to understand how we handle shipping and delivery.

1. Order Processing Time

  • Processing Time: All orders are processed and shipped within 2-4 business days from the date of purchase, excluding weekends and public holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order has been processed and dispatched, we will send you a shipping confirmation email with tracking information (if applicable).

2. Shipping Methods and Delivery Times

  • We offer the following shipping methods:
    • Standard Shipping: Delivery typically takes 5-7 business days within the UK.
    • Express Shipping: Delivery typically takes 2-3 business days within the UK.
    • International Shipping: Delivery times for international orders vary depending on the destination country. Please allow 7-21 business days for international delivery.

Please note that shipping times may vary due to factors such as weather, holidays, or delays with our shipping partners. While we make every effort to ensure timely delivery, we are not responsible for any shipping delays that occur once your order has been dispatched.

3. Shipping Costs

  • Shipping Fees: Shipping costs are calculated at checkout based on the weight, size, and destination of your order. The total shipping cost will be displayed before you complete your purchase.
  • Free Shipping: We may offer free shipping promotions from time to time. Please check our website or subscribe to our newsletter for the latest offers.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use the tracking number to monitor the progress of your shipment through the carrier’s website. Please allow 24-48 hours for tracking information to update after shipment.

5. Address Accuracy

Please ensure that the shipping address provided at checkout is correct. We are not responsible for any delays or delivery issues caused by inaccurate or incomplete address information. If you notice an error with your shipping address after placing an order, please contact us as soon as possible at contact@homeseliy.com to update the address before your order is processed.

6. Shipping Restrictions

  • International Shipping: We currently offer international shipping to select countries. Shipping rates and delivery times will vary based on the destination.
  • Restricted Items: Certain items may be restricted from shipping to specific locations due to local laws or regulations. If this applies to your order, we will notify you and offer a refund or alternative shipping options.

7. Lost or Damaged Packages

  • Lost or Stolen Packages: Homeseliy is not responsible for packages that are lost or stolen once they have been marked as delivered by the shipping carrier. However, if your package is lost or stolen, please contact the shipping carrier for assistance, or reach out to us, and we will help you resolve the issue with the carrier.
  • Damaged Packages: If you receive a damaged package, please contact us immediately at contact@homeseliy.com with photos of the damage. We will assist you in resolving the issue and may offer a replacement or refund, depending on the circumstances.

8. Customs, Duties, and Taxes (for International Orders)

For international orders, you may be subject to customs duties, taxes, or other fees imposed by your country’s customs office. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information about potential fees before placing an international order.

9. Changes to Shipping Policy

We reserve the right to update or modify our Shipping Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our shipping practices.

10. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us at:

  • Email: contact@homeseliy.com
  • Phone: +44 3943 985023
  • Address: 72 New Road, Northampton, NN4 0 1VC, United Kingdom