Thank you for shopping with Homeseliy. We hope you are happy with your purchase. However, if you are not completely satisfied, we are happy to assist you with a return or refund under the following terms:

1. Returns

You have 30 calendar days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will then process your refund to the original payment method. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping charges unless the item is faulty or we made an error with your order.

Refunds will be issued within 7-10 business days after the return is processed.

3. Conditions for Returns

  • Items must be unused and in original condition (including all packaging).
  • Items must be returned within 30 days of purchase.
  • Proof of purchase (order number or receipt) is required for all returns and refunds.

4. Non-Refundable Items

Some products may not be eligible for return or refund. These include:

  • Gift cards
  • Sale or clearance items (unless faulty)

5. How to Return an Item

To return an item, please follow these steps:

  1. Contact us at contact@homeseliy.com with your order number and reason for return.
  2. We will provide you with the return instructions and a return address.
  3. Carefully pack the item in its original packaging (if possible), and send it back to us using a trackable shipping method.

6. Damaged or Faulty Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will offer a replacement or refund, including any return shipping costs.

7. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the item for a refund and place a new order for the desired product.

8. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:

  • Email: contact@homeseliy.com
  • Phone: +44 3943 985023
  • Address: 72 New Road, Northampton, NN4 0 1VC, United Kingdom